Privacy Policy – Talkobot
Effective Date: 01-01-2025
1. Introduction
Talkobot, a product of Techoma Technology Pvt. Ltd. (“we,” “our,” or “us”), is committed to safeguarding the privacy of its users. This Privacy Policy explains how we collect, use, store, and protect personal data when you access or use our WhatsApp Business API and customer engagement platform.
By using Talkobot, you agree to the terms outlined in this Privacy Policy.
2. Data Collection
a. User Data
We may collect the following information during registration, onboarding, or use of the platform:
Name and business details
Email address and contact number
Billing and payment-related information
b. Usage & Technical Data
To improve platform performance and security, we may collect technical information such as:
IP address
Device type and operating system
Browser information
Platform usage patterns and logs
c. End-User Data
Customers using Talkobot are solely responsible for obtaining lawful consent from their end-users before collecting, processing, or messaging any personal data through WhatsApp or other Meta channels.
Talkobot does not control the content or legality of end-user data collected by its customers.
3. Use of Data
We use collected data for the following purposes:
Service Delivery: To provide, maintain, and enhance Talkobot services
Communication: To send important updates, service notifications, and support-related communications
Compliance: To meet legal, regulatory, and Meta/WhatsApp policy requirements
Security: To detect, prevent, and address fraud, misuse, or unauthorized access
4. Data Sharing & Disclosure
We do not sell, rent, or trade personal data. Data may be shared only under the following circumstances:
With trusted third-party service providers (e.g., hosting, payment processing) under strict confidentiality agreements
When required by law, legal process, or regulatory authorities
To protect the rights, property, or safety of Talkobot, its users, or the public
5. Data Security
We implement appropriate technical and organizational safeguards to protect personal data against unauthorized access, loss, misuse, or alteration.
Users are responsible for maintaining the confidentiality of their account credentials and ensuring secure access to their accounts.
6. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes stated in this Privacy Policy or to comply with applicable legal and regulatory requirements.
7. User Rights
Subject to applicable laws, users may have the right to:
Access their personal data
Request correction of inaccurate information
Request deletion of data, where legally permissible
For assistance with data-related requests, users may contact our support team.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any material changes will be posted on this page. Continued use of the Talkobot platform after updates constitutes acceptance of the revised policy.
9. Contact Information
For any questions, concerns, or requests related to this Privacy Policy, please contact us:
📧 Email: support@talkobot.in
📍 Address: 121, Fortune Tower , Sayajigunj, Vadodara - 390009, India
🌐 Website: https://talkobot.in